HIPAA Notice

1. Our Commitment to Privacy

OVA Dispatch is committed to protecting the privacy of your Protected Health Information (PHI) when providing Non-Emergency Medical Transportation (NEMT) services. We comply with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.

2. Information We Collect

For NEMT services, we may collect:

• Name, date of birth, and contact information
• Insurance/Medicaid/Medicare information
• Medical conditions affecting transportation needs
• Mobility equipment requirements (wheelchair, stretcher, etc.)
• Healthcare provider and appointment information
• Special assistance needs

3. How We Use and Disclose PHI

Your PHI may be used for:

• Treatment: Coordinating your transportation with healthcare providers
• Payment: Billing insurance, Medicaid, or other payers
• Operations: Quality improvement and service coordination
• Legal Requirements: When required by law or court order
• Emergency: To prevent serious threat to health or safety

4. Your Rights

• Access: Request copies of your PHI
• Amendment: Request corrections to your records
• Accounting: Receive a list of disclosures made
• Restrictions: Request limits on how we use/disclose your PHI
• Confidential Communications: Request alternative contact methods
• Complaints: File a complaint if you believe your rights have been violated

5. Our Safeguards

• Encrypted data storage and transmission
• Employee HIPAA training and confidentiality agreements
• Access controls limiting who can view your information
• Business Associate Agreements with all vendors handling PHI
• Regular security audits and risk assessments

6. Contact Information

Privacy Officer:
OVA Dispatch LLC
Houston, Texas
Email: hipaa@ovadispatch.com
Phone: Available upon request

To file a complaint with the federal government, contact the Office for Civil Rights, U.S. Department of Health and Human Services.