1. Information We Collect
OVA Dispatch ("we," "our," or "us") collects information to provide transportation services. We collect:
- Personal Information: Name, email, phone number, and profile photo when you create an account
- Location Data: Real-time GPS location during active trips for navigation and safety
- Payment Information: Credit card details, insurance information processed through secure payment providers
- Health Information (NEMT): Mobility requirements, medical conditions relevant to transportation needs
- Usage Data: Trip history, app interactions, and service preferences
2. How We Use Your Information
- Provide, maintain, and improve our transportation services
- Process payments and billing
- Send trip updates, receipts, and service notifications
- Ensure safety through driver background checks and trip monitoring
- Comply with legal requirements and healthcare regulations (HIPAA)
- Communicate promotional offers (with your consent)
3. Information Sharing
We share information only as necessary:
- Drivers: Your pickup/dropoff locations and name for trip completion
- Healthcare Providers: Trip details for medical transport coordination (with authorization)
- Insurance/Brokers: Billing information for covered rides
- Service Providers: Payment processors, mapping services (under strict confidentiality)
- Legal Requirements: When required by law or to protect safety
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and access controls. For NEMT services, we maintain HIPAA-compliant data handling practices. Your payment information is processed through PCI-DSS compliant payment providers and never stored on our servers.
5. Your Rights
- Access, correct, or delete your personal information
- Opt-out of marketing communications
- Request a copy of your data
- Restrict certain data processing
Contact us at support@ovadispatch.com to exercise these rights.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Trip records are kept for 7 years for regulatory compliance. You may request deletion of your account at any time, though some information may be retained as required by law.
7. Contact Us
For privacy questions or concerns:
Email: privacy@ovadispatch.com
Address: OVA Dispatch LLC, Houston, Texas
Phone: 24/7 Support Available
Last updated: March 2026